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I8.A.a I <br /> An effective communications plan will be incorporated as a tactic for each of the goals, <br /> objectives, and strategies. <br /> Councilman Blair asked to share this information with employees. Mr. Lamar said every <br /> employee has had customer service training. The city continually works on customer <br /> service. He would like to add more performance measures department wide. The <br /> strategy is to have customer service surveys at every level. <br /> Councilmember Orr said the customer service has improved over the past year. It is <br /> very important to be aware of customer service. <br /> Pro Tern Lamerson said Prescott is a nice community and this can't be done without w 0 <br /> Council, employees, and citizens. Staff does their jobs well. c <br /> a <br /> Mayor Oberg said there has been a major evaluation of one of the largest departments a <br /> in the city to look at process improvements. It was important to invite an outside N <br /> company to evaluate areas of improvement. Customer service training is important and <br /> the city is moving in the right direction. It is important to continue with a strategy of <br /> shared vision culture among employees at all levels and all departments. <br /> Strategy-Foster culture that encourages employee morale. <br /> 0 <br /> Councilwoman Wilcox said the city needs to continue with maintaining the commitment d <br /> CO <br /> to the classification and compensation study. <br /> -0 <br /> 4. ADJOURNMENT in <br /> There being no further business to discuss, Mayor Oberg adjourned the Study Session <br /> at 12:20 p.m. <br /> N <br /> O <br /> M <br /> I- <br /> d <br /> Harry B. Oberg, Mayor <br /> 0 <br /> ATTEST: <br /> r <br /> Maureen Scott, City Clerk <br /> 8 <br /> I Packet Pg. 15 I <br />