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8.C.a I i <br /> • <br /> Attn: Kyle Pasewark <br /> • <br /> Contract Officer <br /> City of Tucson <br /> (520) 837-4103 <br /> Response to Notice of intent to Negotiate <br /> 1. Best and Final Offer-Price Page <br /> a. Please provide your best pricing offer to the City in accordance with the Best and Final <br /> Price Pages attached. R <br /> b. Response:See attached"Pricing Page" <br /> 0 <br /> U <br /> 2. Method of Approach-Response Time <br /> a. Please provide detailed response time for the following; <br /> I. Remote Login C <br /> II. Emergency-after hours T <br /> tit. Standard Jobs o <br /> b. Response: <br /> i. In the event of a service call that can be investigated and/or remedied through <br /> remote SCADA system access,a Ripple Industries'employee will be a'Wailable a` <br /> within no more time than 30 minutes. <br /> H. In the event of an emergency or after hours call,a representative from Ripple <br /> Industries will be on site addressing the problem within 2 hours of receiving a contact from the City.An emergency phone number will be provided to the o <br /> City that is tied to the phones of multiple employees.As well,we will provide a i <br /> the cell phone numbers of all employees assigned to provide service to the N <br /> City.We will often be able to arrive more quickly than two hours,however we <br /> can guarantee service within that time period. <br /> lit. Standard jobs will be scheduled with the City.Ripple Industries will work with <br /> the affected staff from the City of Tucson to develop a schedule that meets <br /> needs and expectations.At Ripple Industries,we utilize Gantt charts to <br /> manage project scheduling,however we are flexible and willing to work U <br /> within any organizational system that the City prefers. <br /> 3. Emergency Travel Pay-Time Charge <br /> a. The City will pay a flat rate trip charge of$50 per job,please confirm that your firm accepts <br /> • the$50 Trip Charge and are aware no other fees or travel pay will he authorized for -` <br /> payment by the City of Tucson a <br /> a. Response:We confirm that we are willing to accept the$50 Trip Charge as it has <br /> been explained. <br /> b. Emergency flours Weekends,Holidays,any other time frame that falls outside of the City's <br /> standard hours of operation.(Current hours of operations can found online at the City of <br /> Tucson official website.) <br /> b. Response:We accept the City's definition of Emergency Hours as it has been a <br /> explained. <br /> If the City of Tucson has any questions regarding this Response to Notice of Intent to Negotiate,please <br /> feel free to contact Jernmy Peterson with Ripple Industries using the information provided below. <br /> Jeromy Peterson <br /> 480A•42.8199 <br /> 7rson.jemy�rippleind.com <br /> Packet Pg.44 I <br />