CC - Agendas - City Council - REGULAR - 12/2/2014

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... RESOLUTION NO. 4264-1473 A RESOLUTION OF THE MAYOR AND COUNCIL OF THE CITY OF PRESCOTT, YAVAPAI COUNTY, ARIZONA, ADOPTING A COUNCIL POLICY REGARDING CREDITS TO UTILITY BILLS FOR EXCESSIVE LOSS ON THE CUSTOMER SIDE OF THE METER. RECITALS: WHEREAS, City water service customers are responsible for all water that flows through the meter measuring their usage, unless a flow test performed by the City confirms that the meter is out of calibration by greater than five percent (5%); and WHEREAS, it is the responsibility of City water service customers to monitor their plumbing fixtures and systems for proper operation; and WHEREAS, despite the best efforts of City water service customers to monitor their systems and usage, water leaks may unknowingly occur resulting in unusually high monthly water service bills; and WHEREAS, the City seeks to clarify criteria for providing financial relief to customers who have experienced significant water loss and a substantial increase in .,. monthly water service bills as a result of a leak; and WHEREAS, such financial relief shall be granted to City water service customers only upon certain conditions occurring and the customer satisfying certain requirements. ENACTMENTS: NOW, THEREFORE, BE IT RESOLVED BY THE COUNCIL OF THE CITY OF PRESCOTT AS FOLLOWS: Section 1. That the Finance Director is authorized to reduce the water usage volume charge of a City water service customer by fifty percent (50%) provided all of the following criteria are met: 1. The abnormally high water quantity usage is due to a leak on the customer side of the meter, of which the customer can demonstrate that they had no knowledge. 2. The quantity billed is more than double the higher of the 12 month average or the same month in the previous year. 3. The customer requests a billing adjustment on the, City-provided, Leak Adjustment Application. 4. The leak is repaired prior to filing of the Leak Adjustment Application with the City.