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LIBRARY SUPPORT AGREEMENT <br /> MEMBERSHIP IN THE YAVAPAI LIBRARY NETWORK <br /> NOW,THEREFORE,THE PARTIES AGREE AS FOLLOWS: <br /> 1. Responsibilities of the District. The DISTRICT hereby agrees to <br /> a. Act as host and fiscal agent to ensure continued delivery of library services to the MEMBER <br /> LIBRARY and to facilitate the stability and operation of the NETWORK. <br /> b. Assign, within budgetary and resources limitations, technical and management staff as deemed <br /> sufficient to meet the normal service requirements of the NETWORK and the MEMBER <br /> LIBRARY. Examples of such services include routine system maintenance, upgrades, backups <br /> and recovery. <br /> c. Timely notify all MEMBER LIBRARIES of system changes and scheduled system outages. <br /> d. Work cooperatively with vendors, MEMBER LIBRARIES and other involved parties to ensure <br /> compliance with industry standards and to ensure the success of on-going system operations. <br /> e. Provide dedicated hardware and software resources to be housed in a secure environment and <br /> incorporating sufficient network bandwidth to allow MEMBER LIBRARIES to readily access the <br /> resources of the NETWORK. <br /> f. Provide periodic operational status reports as required to fully inform MEMBER LIBRARIES of <br /> the nature,type and status of services being rendered by the DISTRICT. <br /> g. Provide individual data, not covered under normal operation of the NETWORK, to any <br /> MEMBER LIBRARIES, subject to additional charges as set forth in Attachment A. <br /> h. Provide for all operational costs of the NETWORK. <br /> i. Gather statistics and other information as required for establishing fiscal-year based billing <br /> amounts payable by MEMBER LIBRARIES to ensure the continuity of the NETWORK. <br /> Statistics will be based on a complete calendar year. <br /> j. Provide MEMBER LIBRARIES an estimated annual cost of operation assessment with <br /> anticipated benefits for the MEMBER LIBRARY no later than January 15 of each year during the <br /> initial term of this Agreement or renewals thereof. <br /> k. Provide to each MEMBER LIBRARY, no later than March 15 of each year during the initial term <br /> of this agreement or renewals thereof an annualized invoice for services to be rendered to reflect <br /> allocation of costs as shown in the Formula for Shared Costs(Attachment A- Model for Annual <br /> Assessment). <br /> 1. Provide technical management services for NETWORK systems including maintenance and <br /> systems administration that support the operation of the ILS (Integrated Library System). <br /> m. With the advice and recommendations of the NETWORK STEERING Committee apply <br /> enhancements to the ILS as deemed necessary. <br /> n. Notify the MEMBER LIBRARIES of any decision by the DISTRICT to withdraw from oversight <br /> of and/or participation in the NETWORK no less than 1 year prior to the effective date of any <br /> such decision. <br /> o. Except as expressly specified in this agreement, the DISTRICT shall save, hold harmless and <br /> indemnify the MEMBER LIBRARY and its officials, employees and agents against all expenses, <br /> liabilities and claims of every kind arising from any intentional or negligent act or omission by <br /> the DISTRICT or the DISTRICT's officials, employees and agents. <br /> August 30,2012 Page 2 of 16 <br />