CC - Agendas - City Council - STUDY SESSION - 2/14/2023

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Community First - Courage, Grit, and Duty - Driven by Excellence Page 11 accreditation report recommendations from its 2019 site visit. The goals and objectives of the previous strategic plan indicated that significant progress had been made but adjustments were needed to be contemporary to the current environment. These documents collectively formed a foundation to inform the strategy of the next two phases. This strategy called for two distinct planning engagements. The most important of these was the establishment of a defined organizational identity that could be used as a foundation to establish a metrics driven business plan. Engaging in the latter could not occur until clarity was gained over the organization’s identity. Organizational Assessment and Identity The Advanced Strategy Center (ASC) was selected for this work because of their experience with shift- based work common to fire departments, familiarity with issues unique to Arizona, and their ability to gather feedback from a much larger audience than found in other stakeholder engagements. During June 2022, several stakeholder input sessions were held, including a fire department leadership workshop and a validation survey to the internal team members on the Mission, Vision, and Values work. The sessions were well received and signaled that change is underway at the Prescott Fire Department. The work found that Prescott Fire Department is an organization that desires fundamental change, is ready for that change, and is ready to move forward. The ASC conducted stakeholder sessions as follows: • Internal stakeholder online sessions, June 7-9. 3 facilitated sessions were conducted with 58 participants; survey access was extended to anyone unable to join the live sessions, and two additional participants completed feedback for 60 total participants. This represented roughly 90% of firefighters assigned to operational roles. • Community stakeholder session facilitated on June 20 at the Prescott Council Chambers in a public forum style capturing key themes and the fire chief adding context and handling additional open questions. About 15 members of the public attended, including the Mayor and an additional Council member. Cindy Barks from The Daily Courier also attended and conducted a follow-up interview with the Chief that led to a very positive front-page story published in the Courier on June 23 to explain the process to the public. • An online community stakeholder session focused on business and agency organizations was conducted on June 21. 8 participants in the session, with an additional participant providing feedback on the survey access extended to 9 participants. • A City department peer session was conducted on June 22 with 18 participants that provided perspective from the City of Prescott government. 90