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Agenda Item: Mitel telephone system hardware upgrade in the amount of$15,847.40 <br /> reductions in the need for hardware, reductions in the need for dial-tone from CenturyLink, <br /> and a reduction in time necessary to administer the telephone system. Additional benefits <br /> include telephone feature parity for all City employees and bolstering the overall agility of <br /> IT to respond to phone system moves, adds, and changes. <br /> When this project began seven years ago IT believed that Mitel offered inherent <br /> advantages as a provider of telecom technology and equipment. This has proven to be <br /> true after six years of daily experience with this system. <br /> 2 <br />